Set up your organization

What you get

Your organization has its own address, https://<your-organization>.solvey.io. Your team works the queue in the console there; the people you support raise and follow their tickets in the portal at /portal on the same address.

Invite your team

1. Open Organization → Members.
2. Under Invite a team member, enter their work email and pick a role: Agent or Admin.
3. Select Send invite. They get an email with a sign-in link; their role applies when they accept.

Every Admin, Agent and Assistant takes a paid seat. Members — the people who raise tickets — are free and unlimited. See Roles and permissions.

Decide how requesters get in

Under How requesters join on the same page, choose one:

• Invite-only. You invite each requester by email.
• Open by email domain. Anyone signing in with a verified address at the domains you list can join on their own — for example acme.com.

Details in The requester portal.

Switch features on or off

Admin center → Add-ons lists the optional parts of Solvey — such as the requester portal, ticket merge and webhooks — and whether each is on. Turning one off hides it everywhere, including the API.

Next steps

• Set response and resolution targets: SLA targets.
• Let people email you (rolling out — not on every organization yet): Email-to-ticket.
• Learn the queue: Work the queue.