Help center
How to use Solvey
Short answers for admins and agents. Using an AI assistant? Point it at /llms.txt, or give it everything at once with /llms-full.txt.
Get started
- Set up your organization — The first hour: invite your team, decide how requesters get in, and switch on the parts you want.
- Roles and permissions — Who can do what: the four roles, which ones take a seat, and how to adjust them.
Daily work
- Work the queue — Statuses, priorities, assignment, tags, views and merging duplicates — the daily loop.
- Public replies and internal notes — The difference between answering the requester and talking to your team — and why it can't be mixed up.
- SLA targets — Set first-response and resolution targets per priority, and read the timers on every ticket.
Requesters and email
- The requester portal — Where the people you support raise and follow their tickets, and how they get access.
- Email-to-ticket — Your organization's email address: who can write to it, how replies thread, and what is not kept yet.
Account
- Billing and seats — The free trial, per-seat pricing, changing seats yourself, and what happens if you stop paying.
- Export and deletion — Download everything your organization owns, any time, and how deletion works.
- API and webhooks — Connect Solvey to your other tools: API keys, the REST API, and signed webhooks — included, no tiers.