# Solvey

> Solvey is an IT helpdesk ticketing app for internal IT teams of one to 50+: a ticket queue with SLA targets, a self-service requester portal, and a full REST API with signed webhooks — one plan, everything included, no tiers.

Each page below is also available as plain Markdown by appending `/markdown` to its URL. Everything in one file: https://solvey.io/llms-full.txt

## Get started

- [Set up your organization](https://solvey.io/help/getting-started/markdown): The first hour: invite your team, decide how requesters get in, and switch on the parts you want.
- [Roles and permissions](https://solvey.io/help/roles-and-permissions/markdown): Who can do what: the four roles, which ones take a seat, and how to adjust them.

## Daily work

- [Work the queue](https://solvey.io/help/working-tickets/markdown): Statuses, priorities, assignment, tags, views and merging duplicates — the daily loop.
- [Public replies and internal notes](https://solvey.io/help/replies-and-notes/markdown): The difference between answering the requester and talking to your team — and why it can't be mixed up.
- [SLA targets](https://solvey.io/help/sla/markdown): Set first-response and resolution targets per priority, and read the timers on every ticket.

## Requesters and email

- [The requester portal](https://solvey.io/help/requester-portal/markdown): Where the people you support raise and follow their tickets, and how they get access.
- [Email-to-ticket](https://solvey.io/help/email-to-ticket/markdown): Your organization's email address: who can write to it, how replies thread, and what is not kept yet.

## Account

- [Billing and seats](https://solvey.io/help/billing/markdown): The free trial, per-seat pricing, changing seats yourself, and what happens if you stop paying.
- [Export and deletion](https://solvey.io/help/your-data/markdown): Download everything your organization owns, any time, and how deletion works.
- [API and webhooks](https://solvey.io/help/api-and-webhooks/markdown): Connect Solvey to your other tools: API keys, the REST API, and signed webhooks — included, no tiers.

## Developers

- [API reference](https://solvey.io/docs/api): every REST endpoint, with examples.
- [Webhooks](https://solvey.io/docs/webhooks): events, signatures, retries.