Legal

Refund policy

Short version: try it free, pay only for the seats you choose, cancel yourself whenever you like, and if something went wrong with a charge, ask and we will put it right.

Effective 2026-09-08

1. Try before you pay

Every organization gets a 14-day free trial with no payment card. Nothing is charged until an admin chooses to subscribe, so there is nothing to refund for the trial itself.

2. Changing seats

You pay per seat per month for the number of seats you chose. Add seats and the difference is charged immediately, pro rata for the rest of the month. Remove seats and the difference is credited immediately to your organization's balance and applied to your next invoice. No request is needed; both happen from the billing page.

3. Cancelling

Cancel at any time from the billing page. The subscription ends at the close of the period you have paid for; there are no further charges, and the service stays fully usable until then. We do not refund the remainder of a period after a cancellation, because you keep the service for the period you paid for.

4. When we refund

We refund in full, on request, when:

you were charged after cancelling;
you were charged twice for the same period;
a fault on our side meant your organization could not use the service for a significant part of a paid month;
you subscribed by mistake and ask within 14 days of the first charge, having not used the service in that time.

Refunds go back to the original payment method and are issued by Paddle, our merchant of record, usually within five to ten business days of approval. Paddle's buyer terms apply to every purchase; where the law where you live gives you stronger rights, those rights prevail.

5. How to ask

Email support@solvey.iofrom an admin's address with your organization name and the invoice number from Paddle's receipt. You will get an answer from a person, usually the same day.

6. Contact

Lukas Dulecki, Haifa, Israel. See also our terms of service and privacy policy.