# Set up your organization

> The first hour: invite your team, decide how requesters get in, and switch on the parts you want.

Source: https://solvey.io/help/getting-started

## What you get

Your organization has its own address, `https://<your-organization>.solvey.io`. Your team works the queue in the **console** there; the people you support raise and follow their tickets in the **portal** at `/portal` on the same address.

## Invite your team

1. Open **Organization → Members**.
2. Under **Invite a team member**, enter their work email and pick a role: **Agent** or **Admin**.
3. Select **Send invite**. They get an email with a sign-in link; their role applies when they accept.

Every Admin, Agent and Assistant takes a paid seat. Members — the people who raise tickets — are free and unlimited. See [Roles and permissions](https://solvey.io/help/roles-and-permissions).

## Decide how requesters get in

Under **How requesters join** on the same page, choose one:

- **Invite-only.** You invite each requester by email.
- **Open by email domain.** Anyone signing in with a verified address at the domains you list can join on their own — for example `acme.com`.

Details in [The requester portal](https://solvey.io/help/requester-portal).

## Switch features on or off

**Admin center → Add-ons** lists the optional parts of Solvey — such as the requester portal, ticket merge and webhooks — and whether each is on. Turning one off hides it everywhere, including the API.

## Next steps

- Set response and resolution targets: [SLA targets](https://solvey.io/help/sla).
- Let people email you (rolling out — not on every organization yet): [Email-to-ticket](https://solvey.io/help/email-to-ticket).
- Learn the queue: [Work the queue](https://solvey.io/help/working-tickets).