# SLA targets

> Set first-response and resolution targets per priority, and read the timers on every ticket.

Source: https://solvey.io/help/sla

## Turn it on

1. Open **Admin center → SLA** and tick **Enable SLA tracking**.
2. For each priority, set **First response** and **Resolution** targets in minutes.
3. Set the **At-risk warning** — the share of the time elapsed at which a timer turns to at risk.

## Reading the timers

Each ticket shows a bar per target. A bar freezes where its target was met; a tick marks the warning threshold; a breached target stays breached. The first public reply from your team meets the first-response target; moving to a resolved status meets resolution.

## When the clock runs

Each status decides whether the resolution clock runs while a ticket sits in it; resolved and closed statuses stop it. Admins set this per status in **Admin center → Customize Ticket**.