# Roles and permissions

> Who can do what: the four roles, which ones take a seat, and how to adjust them.

Source: https://solvey.io/help/roles-and-permissions

## The four roles

- **Admin** — everything, including billing, settings and removing people. Takes a seat.
- **Agent** — works the whole queue: replies, notes, triage. Takes a seat.
- **Assistant** — a team seat with narrower defaults, adjusted on the Permissions page. Takes a seat.
- **Member** — the people you support. They raise tickets and see only their own. Free and unlimited.

## Adjust what each role can do

**Admin center → Permissions** is a matrix of actions by role. Some limits cannot be switched off: Members never see the whole queue and never see internal notes, whatever the matrix says.

## Change someone's role or remove them

On **Organization → Members**, admins change roles and remove people. Only an admin can remove someone, and never themselves — ask another admin. The last admin cannot be demoted.

## Your own settings

**Settings → Personal settings** holds your display name, theme (light or dark) and your own overview cards. Your sign-in itself — email, password, Google or Microsoft — is managed from the user menu in the top bar.